Privacy Policy

Ticket Venu ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our platform at ticketvenu.com.

Account information: Name, email address, and role when you register.

Purchase information: Billing name, email, phone number, and payment details when you buy tickets.

Event data: Information you provide when creating or managing events.

Usage data: Pages visited, search queries, and interactions with the platform to improve our services.

We use your information to: process ticket orders and send confirmations; generate and deliver QR-coded tickets via email; enable event creators to manage their events and attendees; detect and prevent fraud; improve the platform and personalise your experience; and comply with legal obligations.

We do not sell your personal data. We share information only with:

Event organisers: Your name and email are shared with the organiser of events you attend, for check-in and communication purposes.

Service providers: Trusted third parties who help us operate the platform (e.g. email delivery, payment processors), under strict data processing agreements.

Legal authorities: Where required by law or to protect the rights and safety of our users.

We use essential cookies to keep you logged in and remember your preferences. We may also use analytics cookies to understand how people use our platform. You can control cookie settings in your browser.

We retain your data for as long as your account is active or as needed to provide services. Purchase and ticket records may be retained for up to 7 years to comply with financial regulations.

Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@eventhub.com.

We implement industry-standard security measures including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.

We may update this policy from time to time. We will notify you of significant changes via email or a prominent notice on our site.

For privacy-related queries, email us at: privacy@eventhub.com